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The Payment Reconciliation Report was created for Payment Integration and Consumer Portal customers. View all transactions made through Energy Force or a connected NMI account and compare and reconcile with NMI transactions, view failures and othe...
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Transaction Code Description 18 Refund Post a refund on a customer’s account. If the customer has a credit on their account, this will post a debit (charge) to the account. 19 Transfer Post a transfer on a customer’s a...
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The Settings menu allows users to review or update contact information, passwords, and stored payment information.
Select the User icon in the upper right corner and select Settings .
Update Email
To change your email ad...
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Open Energy Force and select Supervisor Menu .
Choose Maintenance Menu .
Then select Maintenance Tables .
Select Driver.
Choose the Edit/Create Mode and click Continue .
...
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What is a K-Factor Deviation?
As deliveries are made to Auto-Fill tanks, a new K-Factor is calculated for the tank based on current and prior deliveries. When a K-Factor wants to adjust by a value greater than what’s allowed in the Division...
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Division Process
Navigate to Main Menu / Posting Menu / Daily Clear .
Select Division Process .
Enter the posting Division to be cleared to the accounting system and select Process .
Verify the information appears a...
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Last Updated: 07/16/2026
in Knowledge Base EnergyTrack
What to do if you cannot print in EnergyTrack.
This applies to the Cognitive Advantage printer.
Beginning Steps
Make sure that the driver has the handheld in the truck/cradle, connected to Wi-Fi, and truck turned on and r...
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Energy Force will download the essential information ( Name , Address , City , State , Zip , Date , Phone , Tank Size , Tank Serial ) to the printable Work Order or Gas System check template. The template can be modified to add or remove i...
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The system uses Departments (Products) for each sales account to track. Tickets are recorded in different Departments (Sales Accounts), so it is possible to categorize the types of Product sales. The Department is tied to a customer on the Tank I...
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If a monitor is switched to a new customer tank in Energy Force, or a different monitor is being applied to a tank, the following steps will need to be made to ensure the transfer is completed properly.
Access the tank monitor website prio...