Popular Articles

  1. Adjust Settlement Schedule on Merchant Gateway

    The settlement schedule will set the time that the settlements process will initiate for the desired processor. This doesn’t reflect the payment posting times in Energy Force. Please update Energy Force time zone in the Merchant Maintenance table ...
  2. Settings Menu

    The Settings menu allows users to review or update contact information, passwords, and stored payment information. Select the User icon in the upper right corner and select Settings . Update Email To change your email ad...
  3. Unscheduled Delivery - Propane

    The Unscheduled Delivery allows for a delivery to a customer not on the schedule file received from Energy Force. Reference Scheduled Delivery for more details on the additional options available on the Invoice screen. Select Unscheduled...
  4.  Master Daily Clear Processes

    Division Process Navigate to Main Menu / Posting Menu / Daily Clear . Select Division Process .    Enter the posting Division to be cleared to the accounting system and select Process . Verify the information appears a...
  5. K-Factor Deviation Report

    What is a K-Factor Deviation? As deliveries are made to Auto-Fill tanks, a new K-Factor is calculated for the tank based on current and prior deliveries. When a K-Factor wants to adjust by a value greater than what’s allowed in the Division...
  6. Daily OptimizerPlus+ Emails

    Route Stats Opti Stat Daily Email Example : Daily Status email for Optigistics Log for May 8 2020 5:17AM ________________________________________ Today's Weather: EDD - Estimated Degree Days div:1       rg:1   ...
  7. Registering a New Customer Account

    Prior to logging into the payment portal for the first time, register for an account. Once registered, log in to view the following information: Tank information Contract Information Delivery History (1 year's worth) Make a Paym...
  8. Manifests

    Federal Manifest Federal Manifest setup is located in Energy Force under Supervisor Menu / Maintenance Menu / Energy Track Maintenance. Set up Chemical Emergency Contacts first.  When there are no contacts setup, the screen opens in...
  9. Monitor / Tank Swap Process

    If a monitor is switched to a new customer tank in Energy Force, or a different monitor is being applied to a tank, the following steps will need to be made to ensure the transfer is completed properly. Access the tank monitor website prio...
  10. Department Setup

    The system uses Departments (Products) for each sales account to track. Tickets are recorded in different Departments (Sales Accounts), so it is possible to categorize the types of Product sales. The Department is tied to a customer on the Tank I...