New Articles

  1. September 2025 Release Notes New

    Consumer Portal SKYR-938 / Discount on Bill Payments  – Discounts are applying properly on Bill Payments screen when the Full Balance is lower than the Invoice balance.
  2. Energy Webinar | 10.08.2025

    October 8, 2025 | 10am - 10:45am CT Join Product Manager Lauren Althoff for this energy webinar covering the SSI Energy platforms and what is next on the roadmap. See the latest features in SKY Energy! Additionally, this webinar will include an...
  3. Two-Factor Authentication Setup

    Google Authenticator is a widely used and trusted option for enabling two-factor authentication, so support for it has been enabled. Google Authenticator generates a 6-digit code to enter after properly authenticating with a username and password. ...
  4. NMI Gateway Portal

    Our partner, NMI, will be making updates to the Gateway Portal to strengthen security and safeguard your business. Starting October 1, 2025, all users must meet new authentication requirements designed to reduce risk and enhance account protection. ...
  5. Year End Processes

    Various processes can take place to clear items such as Sales YTD, Gallons YTD, Degree Day clock, roll Customer Tank Efficiencies, etc.   These processes typically coincide with the end of a fiscal or calendar year-end closing.   ...
  6. K-Factors

  7. BPO Report Guidelines

  8. 18.3.1.0 | 08.01.2025

    Energy Force SKYR-866 / Tank Export & Last Modified Column  – Last Modified Date and Time (UTC time) field was added to the Tank table, defaulted to 01/01/0001 at 12:00:00. A new system setting was added with category of Tank and Setting ...
  9. Past Webinar Recordings

    Cyber Security Cyber Ready, Client Focused: Security That Supports Your Success Learn strategies for keeping your business cyber-ready! Discover how SSI supports your success by staying ahead of cybersecurity threats and pr...
  10. Master Menu Button

    The   M aster  M enu button  located  at the top of the Energy Force menu can be used from anywhere within  the system  to return to the Energy Force homepage.             ...