Updated Articles

  1. Updating Energy Force

    To update Energy Force or access the Energy Force release notes from within the application: Go to Help / Check for Update in Energy Force.  Select Yes if there is an update available and the download will process. The Curre...
  2. SQL Database Backup

    Database Backup Creation While logged into the Energy Force database server: Select Start  in the lower left corner of the screen. Locate and expand the Microsoft SQL Server Tools folder. Choose Microsoft SQL Management Studio . Log in u...
  3. Truck Computer Troubleshooting

    Mobile Devices No Power Likely Cause: Truck not on, computer not securely seated Truck must be running and truck computer securely seated in docking station. If using truck computer outside truck, batteries must be charged. Plug in exte...
  4. Customer Balances Import Technical Specifications

    Prepare a pipe ( | ) delimited file with the following fields and save it in the DD85/Interface folder. The file should have a .txt extension and can have any name with valid characters of up to 10 characters long. The import process first re...
  5. Sales Posting Transaction Code Definitions

    Transaction Code Description 9 Update Gallons Post a change to the estimated gallons left in the tank. Instead of making a delivery, make a sale zero dollars. This will update the estimated gallons left and will be recorded in ...
  6. Route Scheduling

    Use tank scheduling to schedule deliveries for Divisions by percentage left, route, customer type, delivery type, and tank type, daily use customers, and call in customers. You may also print scheduled deliveries and delivery tickets. There are se...
  7. Billing Entry

    Billing Entry Go to Main Menu / Posting Menu / Recurring Billing Menu / Billing Entry . Select Cre ate or Ctrl+C on the keyboard. Select the Search icon or press F5 to select the Division , Customer #/Name , and Cy...
  8. Dispatch Calendar

    How to Access Method 1: Select the Calendar icon located in the top left corner of Energy Force or EnergyService. Method 2: Press Alt+D  on the keyboard from any screen in Energy Force or EnergyService. ...
  9. Windows Update KB5019959 Impacting Cognitive 4inch Printer

    Windows KB5019959 is impacting the Cognitive 4inch printer in a couple of significant ways causing different behaviors: Changing USB002 port. Deleting one of the printers entirely (4inch or the 4inch2). Answer The solution depends on which b...
  10. Adding or Modifying the Truck Inspection template in Energy Track

    From the Energy Force main page, navigate to Supervisor Menu\Maintenance Menu\Energy Track Menu\Truck Inspection Template . While in the Truck Inspection Template table, press Ctrl+M to go into Modify mode. Scroll down to the line below th...