Updated Articles

  1. Scheduled Service Calls - Service Orders

    Highlight the Service Call in the upper section of the Scheduled Call In screen.  Select Service Order . The Service Order will display. Service Order Status and Service Order Types are listed in the center of the screen. Select th...
  2. Scheduled Service Calls Overview

    Scheduled Date Scheduled Time Customer Name and Number Service zone assigned to the service location\customer – similar to an assigned route code Service Order Number Service order Type S.O. Type Description Service ...
  3. MobileService Start Shift

    It is advisable to select Communicate prior to Start Shift (if within a Wi-Fi range) to receive the latest information available. Select Start Shift . Select Choose by Vehicle and Technician to make appropriate selections the...
  4. MobileService Main Menu

    Customer – Review customer and tank information as well as any pending Service Orders, Proposals, Invoices, or Service Locations. This will be for informational purposes only as Service Orders, Proposals, and Invoices cannot be generated fro...
  5. Customer / Tank Inquiry - Cylinder Exchange

    Overview This feature gives the ability to review information pertaining to a customer. Search by Customer Name , Customer Number , Tank Serial Number or Address by selecting Unscheduled Delivery. View tank information for the selec...
  6.  Customer / Tank Inquiry - Propane

    This feature enables the driver to review information pertaining to a customer such as Credit Limits , Tanks , Budget information, account balances, etc.  Customers are listed by last name, first name, or by business name.  Modifications wit...
  7. Price Type Options

    Overview There are three types of pricing options in Energy Force: Price Type 0 – This is the standard price applied in Energy Force and EnergyTrack based on the Price Code and Tier associated with the tank. Price Type 1 – This is specia...
  8. Tax Exemptions

    Tax Exemptions can be defined at two different levels. Product Level At the department (Product) level, define if a specific department is exempt from sales tax or fuel tax. In that case, the system will not apply taxes defined a...
  9. Storage Inventory

    Monthly Storage Inventory Monthly Storage Inventory tracks the number of gallons sold throughout a month to track margins. This is done by making the determination in Department Maintenance as to whether or not a Product/Department ...
  10. Cylinder Exchange Setup & Sales Posting

    Cylinder Exchange Setup Tables Maintenance Table Setup: The first section of this document pertains to setting up maintenance tables in order to properly utilize the Cylinder Exchange feature in Energy Force and EnergyTrack. Tank Types Beg...