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The Tank Hold feature can be used for a number of reasons – mostly due to seasonal individuals, people on collection hold and etc.
Press Ctrl+M to modify.
Enter the beginning Hold Date .
Enter the Hold Reason code (press F5 t...
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Select the appropriate Tank Layer located on the Layers tab ( Propane or Other Non-Propane Tanks).
Select Scheduling on the Palette.
Choose Create Schedule . This will activate Scheduling mode.
Alternatively, choose Cr...
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The Safety Form feature allows users to document details related to a suspicion of a leak or interruption of service call. Once documented, the record can be tracked to completion or resolution of the reported issue. Each form can be tracked b...
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The Daily Clear Menu contains modules necessary to transfer sales and tank files to Agvance Energy. Each time Daily Clear processes are performed, files are exported to the CTLS93\DD85\Interface folder located on the server. Once files a...
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Appliances and service contracts can be entered into the Appliance module. Tracking appliance information helps to aid with establishing a daily use rate for the customer. This information also communicates to EnergyTrack Re-Engineered so the driv...
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Consumer Portal
SKYR- 613 / Discount on Other Amounts – Discount calculation for Other Amount payments is working as expected when calculating the Total Payment amount. The verbiage, If payment of $ or greater is entered, discount of...
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Consumer Portal
SKYR- 586 / Discount on Payments – Discount calculation for Full Balance payments is working as expected when calculating the Total Payment amount. ( Discount Applied) shows if a discount exists to better show the consum...
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From the Customer Maintenance screen, select Energy-Image . Choose Create . Indicate the Image Type from the drop-down menu. Select Attach from Existing . This will populate all images of the selected Image Type that have already been l...
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Navigate to the Customer Maintenance screen.
Select the customer account.
Select Energy-Image .
Select Create. If this is the first time adding an image the Create Photo Attachment screen automatically will appear, then se...
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EnergyImage allows for the ability to attach various photo types (.jpg, .tif, .png, .bmp, PDF, etc.) to customer accounts in Energy Force. To attach PDF images, Adobe Reader must be installed on the computer. File names for images and PDFs can...