Updated Articles

  1. Clock Rollback

    This program resets the degree day clock back to 0 (zero) for the heating season.  This program can only be processed once every 10 months. Rules for Processing: Be consistent – process at the same time each year. For example: Roll on July 1 t...
  2. Tank Information, Contract Information, and Delivery History

    Tank and Contract Information Information for active tanks currently assigned to the account and will list T ank Serial # , Tank  Capacity , Tank  Type , Last Delivery date, Gallons Delivered, Last Monitor Read , and Recorded Level . Each...
  3. SKY Energy

  4. Make Payment to Customer with Payment Agreement

    From the Main Menu, go to Posting Menu / Payments, Transfers or Refunds . Select Create . Enter the Division  and User ID and choose Select . Enter the Cust# (or press F5 to select from a list), Transaction type, Contract # (if ap...
  5. Posting Payments

    Use Payment Posting to enter regular payments, charge card payments, transfers, refunds, and credits on customer accounts. Discounts can be applied to a customer’s account at the same time the payment is posted. After payments have been entered, p...
  6. Energy Force Setup - SKY Admin for Consumer Portal - SKY Admin

    Must be hosted and have Energy Force version 17.270 or higher for SKY Admin access with the Consumer Portal. Reach out to Sales to learn more.  ...
  7. Energy Force Setup - SKY Admin in Energy Force - SKY Admin

    Must be hosted and have Energy Force version 17.270 or higher for SKY Admin access with the Consumer Portal. Reach out to Sales to learn more. 
  8.  Add Monitor to Customer Tank

    The following steps need to be completed to add a Remote Tank Monitor to a Customer Tank for percent updates.   From the main menu, navigate to Customer Menu / Customer Maintenance / Tank Info / Set Up Meter/RTM . The ...
  9.  Shortcut Keys

    Shortcut Action Description CTRL+Q Query mode. Used to inquire and scroll through a file, but records cannot be created or modified. Also used to save a record. CTRL+M ...
  10. Traveling to an SSI Office

    Traveling to SSI – Shelbyville 140 E. South 1st Street Shelbyville, IL 62565 Shelbyville is located on the intersection of Routes 128 and 16 in central Illinois and is approximately 2.5 hours from the St. Louis airport, 3.5 hours south of ...