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Consumer Portal EFW-1550 / Recognizing Zip Codes on Payments — Payment Rejected by Gateway error should be resolved. Any user getting the ‘Payment Rejected by the Gateway’ error needs to review the saved payment method and may need to edit and...
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There are multiple ways to search for items in Energy Force. This article focuses on how to search for items on the Customer Maintenance screen. The search methods defined will work in any searchable field within Energy Force. Search by Account N...
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Prior to running this process, please review the AFD pricing codes current margin. Navigate to Supervisor Menu / Maintenance Menu / Maintenance Tables / Price. Review all price code margins and note the Rack code attached to each. To u...
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Purpose: To upcharge premium product billings that are applied against a base product contract. Rules Only applicable when using AFD Price Option 2 (cost plus margin). Below is a screenshot from the Division Maintenance / System Setting tabl...
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Map Basics When the data has been rendered on the map your screen will look similar to the one below. Layers Tab The Layers tab is on the left side of the window and shows the different layers that can be displayed. If a layer’s box is check...
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Overview Cylinder Tracking allows for the setup of Cylinders in the customer tank file to keep track of exchanges that are made with each delivery. On the Tank Info screen, press Ctrl+C to create an entry for a Cylinder. Select Y for com...
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Select the appropriate Tank Layer located on the Layers tab ( Propane or Other Non-Propane Tanks). Select Scheduling on the Palette. Choose Create Schedule . This will activate Scheduling mode. Select anywhere on the map. The Manual...
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This report can be found at Main Menu / Management Reports / Optimizer Report / Schedule Compliance Report . The OptimizerPlus Schedule Compliance report should be processed weekly and monthly. OptimizerPlus Compliance reports can be generated ba...
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The Add and Adjust Inventory is designed to distribute Non-Serialized Inventory items to several locations at one time rather than having to perform multiple transfers. An example of this type of transfer would take place after a Purchase Order has ...
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Please refer to File Management for directions on how to set up proper Billing Types. Creating a Contract From the Main Menu, select Customer and then proceed to Customer Maintenance . Select the appropriate customer. Choose Contract G...