Void an Entry

1. From the Posting Menu, select Void Line Item.
2. On the Please Select a Void Journal Number window, choose Create.
3. Enter the Division.
4. Enter the Date of the tickets.
5. Enter the User ID.
6. Choose Select.
7. On the Select Customer window, enter the Customer # or press F5 to select from the list.
8. On the History Line Items window, select the history item to void.
9. Choose Void Line Item.
10. Wait while the system updates files.
11. Repeat Steps 8 - 11 until all items have been voided.
12. Close the Select Customer window. 

Notes

1. VERY IMPORTANT: A ticket cannot be voided from a previous month if statements have been processed and updated to the customer file. This will throw the accounts receivables out of balance. A credit/debit must be issued and the customer ticket reposted. If using the Change Posting Date selection from the Supervisor Menu, only history posted after the date in the file will appear.
2. When entering sales and payments, posting is live. If an incorrect entry is made, it has to be voided to reset the customer, tank, meter, and history files to their original values. Void the incorrect transaction before re-entering it. If using the Change Posting Date selection from the Supervisor Menu, only history posted after the date in the file will appear. After voids have been entered, print the void journal for balancing.
3. After voiding a ticket, select a new Sales/Payment journal to repost the ticket if applicable. By using a new journal, a completely new audit trail is created.
4. If voiding a meter billing, process the correction billing on a different date than the original billing.