Updated Articles

  1. Call In Delivery - Propane

    The Call In Delivery screen displays customer tanks that have been logged in the Call In system of Energy Force.  Call In Deliveries can be made from the Call In Delivery screen or by selecting the customer tank in Scheduled or Unscheduled ...
  2. End Shift - Cylinder Exchange

    Select End Shift  from the Delivery menu. Enter the current Odometer reading and tap in the Check Off box. EnergyTrack should track the cylinders and list the correct number remaining. Verify the accuracy. Tap Continue when complete...
  3. Start Shift - Propane

    If using an electronic register interface such as LC, EMH, Neptune, or Mid Com, the truck computer should be in the docking station and the register powered up prior to starting the shift. Select Start Shift . Tap the Choose button to sel...
  4. Load / Unload Truck - Cylinder Exchange

    Select Load / Unload Truck . Select Choose  to select the Storage Location . Enter the number of cylinders from the Storage Location in the L oad or Unload  fields. Select Continue . Select OK on the T ransfer Successful message...
  5. Product Delivery - Cylinder Exchange

    Selecting Misc . Sale on the Customer/ Tank screen will give the ability to create an Invoice for any non-pumpable item whether a product is pumped or not. Once on the Invoice screen, select the Choose button to indicate the item nee...
  6. Can't Print in EnergyTrack

    What to do if you cannot print in EnergyTrack. This applies to the Cognitive Advantage printer. Beginning Steps Make sure that the driver has the handheld in the truck/cradle, connected to Wi-Fi, and truck turned on and running. Ask the driver ...
  7. Tank / Meter Manufacturers Tables

    Table Setup Prior to adding Tank and Meter Inventory items, the Tank/Meter Manufacturers tables must first be set up. From the Main Menu in Energy Force, select the Tank and Meter Inventory Menu . Choose Tank/Meter Manufacturers . Ente...
  8. Out of Balance

    An account is out of balance when the last statement balance plus the history line items as of the last statement date do not match the balance on the customer's Accounts Receivable tab or the balance in the history line items does not match the...
  9.  Load / Unload Truck - Refined Fuels

    This feature is used to load and unload the trucks. Fuel Transfers are then listed on the Trip Report printed at the end of the shift. Select Load / Unload from the Delivery Menu . Select the Type of Transfer ( Load or  UnLoad ) radia...
  10. Change Inventory Status

    To change the inventory status of a company-owned tank, select the tank and then choose Change Inv Status . A menu will appear with several options to choose from. AC - At Customer This indicates that the tank has been flag...