New Articles

  1. Product Level Contracts

    Product Level Contracts enable upcharges on deliveries when premium products are supplied under base product contracts. This practice is especially common in winter when fuel with cold weather additives is delivered. Rules Upcharge fe...
  2. Deferred Billing - Energy Force

    Deferred Billing bills customers for their usage based on Remote Tank Monitor readings.  Deliveries are made to an inventory department at $0 and once a month they are billed for their usage at the average price for the month.   Rules Monitor rea...
  3. User Request Form

    Please answer the following: Company Name:  Full Name:   Requested User Name: Role to Emulate:  Energy Force Password:  New User:  Roles Groups:  Post Modify Journals:  Journal User Name & ...
  4. Send Consumer Email Receipt of Payment

    A consumer payment receipt can be emailed in the following ways: When posting a one-time payment or a first-time payment in the gateway, select the option to Send the Receipt Email and a receipt will be emailed to the email address entered in th...
  5. Add Another Billing Method To Portal Account

    Select Pay. Select Enter Payment Method. Enter in the  Payment Method , Payment Information , Payment Nickname , and select Save Payment Method , and click Submit. Note:  Using the ACH option allows for a   On...
  6. Add Another Billing Method To Customer Vault

    When logged into the Merchant Gateway, click List Customers. Search for the customer vault record to whom a billing method should be added. Note : Using the Energy Force Customer # is recommended. If a record exists in the Customer Vault,...
  7. In Cab Truck Hardware Request Form

    This form will determine what type of hardware is needed for your new truck. Contact First Name: Contact Last Name: Contact Email: What software are you using in your trucks today? Agvance Energy EnergyTrack ...
  8. Float Gauges and Related Remote Tank Monitor FAQs

    All drivers should be filling tanks by the fixed level gauge - not the float gauge. Drivers should also be making notes in the Comment section to help CSRs answer questions in the initial phone call. Q.   A customer called stating a delivery t...
  9. Mass Update Monitor Threshold

    Update many monitor thresholds at once by running the Update Monitor Threshold utility located at  Supervisor Menu / Processes / Utility Menu / Update Monitor Thresholds . When the button is selected a warning that the utility will update all monit...
  10. Settings Menu

    The Settings menu allows users to review or update contact information, passwords, and stored payment information. Select the User icon in the upper right corner and select Settings . Update Email To change your email ...