New Articles

  1. Placing an Order

    The  Order button gives the ability to request a delivery for the selected tank.  The company's delivery policy and Tank Capacity are shown at the top. Many companies have a minimum gallon policy and charge a fee if the minimum isn't met. If th...
  2. Logging In and Out of Energy Force Portal

    Sign In to Energy Force Portal Navigate to the payment portal to log into an existing account. On the Sign In window enter the account email address and password and choose Sign in . Note : Optionally choose Forgot your passwo...
  3. Registering a New Customer Account

    Prior to logging into the payment portal for the first time, register for an account. Once registered, log in to view the following information: Tank information Contract Information Delivery History (1 year's worth) Make a Paymen...
  4. How to Replace a Driver or Truck to Route in the OptimizerPlus+

    Open Energy Force and select Supervisor Menu . Choose Maintenance Menu . Then select Maintenance Tables . Select Driver. Choose the Edit/Create Mode and click Continue . Add the Division , Driver number , ...
  5. Add a User to EnergyMap

    Connect to company server. Open Energy Force and access the  Supervisor Menu . Select  Set Up Options . Review required rights. Click on Edit EnergyMap Rights to determine the necessary rights for the new user. Ensure...
  6. Changing a Customer’s Division

    Optionally change a selected customer’s division which is the unique identifier for a location responsible for inventory, customers, and finances. A customer’s division would need to be changed if the customer was entered into the wrong division ...
  7. Windows Update KB5019959 Impacting Cognitive 4inch Printer

    Windows KB5019959 is impacting the Cognitive 4inch printer in a couple of significant ways causing different behaviors: Changing USB002 port. Deleting one of the printers entirely (4inch or the 4inch2). Answer The solution depends on which beh...
  8. Can't Print in EnergyTrack

    What to do if you cannot print in EnergyTrack. This applies to the Cognitive Advantage printer. Beginning Steps Make sure that the driver has the handheld in the truck/cradle, connected to Wi-Fi, and truck turned on and running. Ask the driver ...
  9. Agvance to Energy Force Integration

    View the flow of transferring master files between Agvance and Energy Force. Customer Tank Contract Invoice ...
  10. Troubleshooting Posting - Energy Force

    Department Summary Dollars Does not Match Journal Dollars Determine the amount off by subtracting the Journal dollar amount from the Department Summary amount. Then find out which customer or line item is not included in the Department Summary. Wri...