Popular Articles

  1. Tank Rental Processing

    Proper Rental Codes and Tank Rental Amounts must be set up at Supervisor Menu / Maintenance Menu / Maintenance Tables . It is also recommended to confirm that the proper Rental Department code has been set up on the Division Maintenance screen....
  2. Preparing Trucks for Busy Season

    We know winter is on its way, but are your trucks and truck computers ready for winter? Many times, some trucks have been parked during the summer or specific truck computers have not been used during the summer. We suggest to not wait until the...
  3. OptimizerPlus+ By Route / Location Setup

    OptimizerPlus+ Breakout Rules for Setup Once the breakout version is deployed, the original OptimizerPlus+ Auto Task will remain in place.  To use the OptimizerPlus+ Breakout mode, delete the current OptimizerPlus+ task and add a new task for eac...
  4. Traveling to an SSI Office

    Traveling to SSI – Shelbyville 140 E. South 1st Street Shelbyville, IL 62565 Shelbyville is located on the intersection of Routes 128 and 16 in central Illinois and is approximately 2.5 hours from the St. Louis airport, 3.5 hours south of ...
  5. Truck Computer Troubleshooting

    Mobile Devices No Power Likely Cause: Truck not on, computer not securely seated Truck must be running and truck computer securely seated in docking station. If using truck computer outside truck, batteries must be charged. Plug in extern...
  6. Reports

    Customer List Menu Customer List – This gives the ability to print a customer list based on Customer Type , Delivery Type , or Price Code . Complete Information – Everything entered on the Customer screen displays for all customers. ...
  7. Daily Clear Import Prepay Usage

    The following explains what happens with Bookings when a file is imported at Agvance Energy / Transfers / Import / Energy Force / Daily Clear . Note: The file being imported will have a Booking number in the line, then only that Booking will be ...
  8. Windows Update KB5019959 Impacting Cognitive 4inch Printer

    Windows KB5019959 is impacting the Cognitive 4inch printer in a couple of significant ways causing different behaviors: Changing USB002 port. Deleting one of the printers entirely (4inch or the 4inch2). Answer The solution depends on which beh...
  9.  Payments - Refined Fuels

    Payments entered in EnergyTrack and will communicate back to Energy Force and will post to a customer’s account in the same manner an Invoice is posted. There are two methods available for posting Payments: Method 1: Sele...
  10. Utility Menu

    Note: The Update Taxes for Fuelware option is a discontinued process. Change Price Codes Use this process if there is a Price Code that needs to be changed or updated. This can be done in a single Division or in all Divisions as well...