New Articles

  1. September 2025 Release Notes

    Consumer Portal SKYR-938 / Discount on Bill Payments  – Discounts are applying properly on Bill Payments screen when the Full Balance is lower than the Invoice balance.
  2. Two-Factor Authentication Setup

    Google Authenticator is a widely used and trusted option for enabling two-factor authentication, so support for it has been enabled. Google Authenticator generates a 6-digit code to enter after properly authenticating with a username and password. ...
  3. NMI Gateway Portal

    Our partner, NMI, will be making updates to the Gateway Portal to strengthen security and safeguard your business. Starting October 1, 2025, all users must meet new authentication requirements designed to reduce risk and enhance account protection. ...
  4. Year End Processes

    Various processes can take place to clear items such as Sales YTD, Gallons YTD, Degree Day clock, roll Customer Tank Efficiencies, etc.   These processes typically coincide with the end of a fiscal or calendar year-end closing.   ...
  5. K-Factors

  6. BPO Report Guidelines

  7. Past Webinar Recordings

    Energy Join Product Manager Lauren Althoff for this energy webinar covering the SSI Energy platforms and what is next on the roadmap. See the latest features in SKY Energy! Additionally, this webinar includes an overview of the recent enh...
  8. Master Menu Button

    The   M aster  M enu button  located  at the top of the Energy Force menu can be used from anywhere within  the system  to return to the Energy Force homepage.             ...
  9. Hosted / Ransomware

    SSI is excited to offer you a way to work remotely when needed as well as reduce hardware-related overhead by utilizing cloud computing. Let our team worry about the technical side while your employees can focus on the customer, wherever they may ...
  10. July 2025 Release Notes

    Consumer Portal SKYR-827 / Print Bill – Selecting Print Bill loads no matter the size and allows for printing.