Updated Articles

  1. EnergyMap - Replot a Tank

    Tank Plotted Incorrectly Select the appropriate Tank Layer located on the Layers tab ( Propane or Other Non-Propane Tanks). Select the Editing tool located on the EnergyMap Palette. Choose Edit Geometry .  Position the Edit symbol d...
  2. EnergyMap - Creating a Route Boundary

    Select the appropriate Tank Layer located on the Layers tab ( Propane or Other Non-Propane Tanks). Select the Boundaries tool located on the EnergyMap Palette. Choose Draw Route Boundary .  Select on the map where to begin the boundary...
  3. EnergyMap - How to Modify a Route Boundary

    Highlight the appropriate layer for editing ( Propane Boundary Lines or Other Boundary Lines ).  Zoom in to the route boundary area to be edited. Select the Editing tool located on the Palette. Select Edit Geometry .  Choose the route bo...
  4. Troubleshooting

      Application Closes with No Warning  This is often due to licensing issues. Please contact Software Support.    Tanks are Single Color Instead of Multi-Colored Refresh, zoom, or pan the map to bring back the colored shapes. If the probl...
  5. EnergyImage - Attach Linked Images

    From the Customer Maintenance screen, select Energy-Image . Choose Create . Indicate the Image Type from the drop-down menu. Select Attach from Existing . This will populate all images of the selected Image Type that have already been lin...
  6. Price Code Update

    This program is designed to review history for tanks that are associated with a tiered-gallon Price Code based on gallons.  If the Allow Price Changes field in the Tank Information screen is set to Yes and the tank is tied to a tiered-gallon P...
  7. Contract Gas Rollover - Contract Gas Clear

    It is NOT recommended to use the Contract Gas Rollover program at this time as it is currently under construction. Updated documentation for this feature will be published when available. The Contract Gas Clear feature allows for older contracts to...
  8. Customer Balances Import Technical Specifications

    Prepare a pipe ( | ) delimited file with the following fields and save it in the DD85/Interface folder. The file should have a .txt extension and can have any name with valid characters of up to 10 characters long. The import process first read...
  9. Rack Code Utility

    To update all pricing tied to a Rack Code, go to Main Menu / Supervisor / Processes / Utility Menu / Update Rack Pricing . Enter the Division.   If the Rack Update is to apply to all Divisions/Locations, leave as 0 . Enter the Rack Code .  ...
  10. Manual Price File Update

    Daily pricing updates take place in the Price Maintenance table.  To access this table, go to Main Menu / Supervisor Menu / Maintenance Menu / Maintenance Tables / Price . Select Edit/Create and choose Continue .  This will display the Pri...