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Last Updated: 01/02/2026
in Knowledge Base EnergyTrack
# RET Options Defaults Description 1 Check Odor Y Leave default. 2 Contract-Allow Driver to Select Y Drivers can choose to apply deliveries to an active contract at the contract price or deliver outside the contract, whi...
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Use this feature to create a payment arrangement that will be visible on the Customer Maintenance screen as well as the Payment Posting screen. From the Main Menu, select Customer then Customer Maintenance . Choose the customer and select ...
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Tank readings are recorded each time a delivery is made and found at Main Menu / Customer Menu / Customer Maintenance / Tank Readings . Only Delivery Type 2 (Keep Full) customers will adjust the Current K-Factor, update tank %, Old DD Reading , ...
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Select the appropriate Tank Layer located on the Layers tab ( Propane or Other Non-Propane Tanks).
Select Scheduling on the Palette.
Choose Create Schedule . This will activate Scheduling mode.
Alternatively, choose Cr...
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The Tank Hold feature can be used for a number of reasons – mostly due to seasonal individuals, people on collection hold and etc.
Press Ctrl+M to modify.
Enter the beginning Hold Date .
Enter the Hold Reason code (press F5 t...
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The Safety Form feature allows users to document details related to a suspicion of a leak or interruption of service call. Once documented, the record can be tracked to completion or resolution of the reported issue. Each form can be tracked b...
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Note : This information must be set up in Energy Force before the truck can be used to make deliveries.
From the Master Menu, select Bulk Truck Delivery .
Then select Truck Maintenance .
On the Energy Track Tru...
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Shortcut
Action Description
CTRL+Q
Query mode. Used to inquire and scroll through a file, but records cannot be created or modified.
Also used to save a record.
CTRL+M
...
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Meter readings can be viewed and/or entered from within EnergyTrack from either the Delivery Menu or the Tank screen. Delivery Menu Select Meter Readings . The Meter Reading screen will appear listing all customers with an active mete...
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Work Order screens are accessible by pressing Ctrl+S within any menu of Energy Force or select the Work Order button from within the customer’s account. If a Work Order already exists for the customer, the Work Order button will appear in ...