Details
November 30, 2023
Windows Update Impacting Printers
A recent Windows update appears to be causing issues with printers by resetting printer ports. The printer setup appearance also changes so the printer looks like an HP printer. It has been reported this negatively impacts printing capabilities.
The printer will need to be reinstalled to properly re-establish printer functionality. The Windows update may need to be uninstalled as well. We recommend reviewing this communication with your IT department for further follow up.