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Created On: 12/19/2023
in Knowledge Base EnergyTrack
From the Energy Force main page, navigate to Supervisor Menu\Maintenance Menu\Energy Track Menu\Truck Inspection Template . While in the Truck Inspection Template table, press Ctrl+M to go into Modify mode. Scroll down to the line below th...
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Customer Maintenance\History Inquiry A copy of the invoice from Energy Track can be printed– click on the Image(s) button in the lower left corner, a preview window will come up, select View Entire Image in order to print. To print a fu...
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Consumer Portal EFW - 1380 / Required Fields on Payment Method — When entering a payment method, First Name , Last Name and Zip Code display with red asterisks to alert the user those fields should be filled out before submitting. ...
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BRUT-820 / Network Layering – Network layer is either loaded or confirmed not to exist prior to loading remaining layers to reduce\eliminate hang ups, white screen and tanks not rendering correctly. ...
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Created On: 11/30/2023
in Energy Force Status Details November 30, 2023 Windows Update Impacting Printers A recent Windows update appears to be causing issues with printers by resetting printer ports. The printer setup appearance also changes so the printer looks like an HP printer. It has...
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Consumer Portal EFW-1550 / Recognizing Zip Codes on Payments — Payment Rejected by Gateway error should be resolved. Any user getting the ‘Payment Rejected by the Gateway’ error needs to review the saved payment method and may need to edit and...
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Purpose: To upcharge premium product billings that are applied against a base product contract. Rules Only applicable when using AFD Price Option 2 (cost plus margin). Below is a screenshot from the Division Maintenance / System Setting tabl...
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Prior to running this process, please review the AFD pricing codes current margin. Navigate to Supervisor Menu / Maintenance Menu / Maintenance Tables / Price. Review all price code margins and note the Rack code attached to each. To u...
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The Daily Clear Menu contains modules necessary to transfer sales and tank files to Agvance Energy. Each time Daily Clear processes are performed, files are exported to the CTLS93\DD85\Interface folder located on the server.
Once f...