If a monitor is switched to a new customer tank in Energy Force, or a different monitor is being applied to a tank, the following steps will need to be made to ensure the transfer is completed properly.
- Access the tank monitor website prior to making changes in Energy Force.
- Navigate to the monitor within the website.
- Remove the current Customer Account Number and the Tank RRN number from the monitor that is to be replaced.
- Open Energy Force and navigate to Main Menu / Customer Menu / Customer Maintenance.
- Select the customer account and choose Meter/RTM.
- Highlight the remote tank monitor and select Change Inventory Status.
- Choose Pick Up and select Process.
- Enter the Division and New Location Number for the Remote Tank Monitor and select Process. This will inactivate the monitor on the customer account and place it back into inventory.
- Navigate to the website of the new Remote Tank Monitor and apply the new customer account number and tank RRN (numeric value only) to the monitor.
- Add the new Remote Tank Monitor to the new customer account in Energy Force.
